Claims Information – Get Going

Important Update: Changes to Our Travel Insurance Plans Starting February 1, 2025, we will no longer offer Get Going Basic, Standard, Premier or Diamond Single, Multi Trip, or Backpacker/Longstay policies. But don’t worry – we’ve made it easier than ever to find the right coverage for your travels! Our smart comparison tool will help you explore the best options across our trusted sister brands: Alpha, DOGTAG, Flexicover, Holidaysafe, Insurancewith, and Suretravel. Click here to take a look and start a new quote. If you have any questions or need assistance, please feel free to contact us here.

  • Get covered in 2 minutes
  • 1,000's of medical conditions considered
  • £10m medical cover
  • 14 Day Cooling Off Period

How to Make a Claim

If you are unfortunate enough to need to make a claim on your policy, the Claims Team will make sure that your claim is dealt with efficiently and fairly, based upon the terms and conditions set out in your Policy Wordings

Below we’ve pulled together some information to help you through each stage of your claim, to make it as easy for you as possible.

If you purchased your policy prior to the 7th March 2022 please refer to your policy wording document for the process you need to follow when making a claim.

If you purchased your policy after the 7th March 2022, the below applies to your policy:

Starting Your Claim

If you purchased your policy before the 7th March 2022, please refer to your policy wording document for the process you need to follow when making a claim. Claims forms can be found below:

Claims Forms

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