Customer feedback – Get Going

Important Update: Changes to Our Travel Insurance Plans Starting February 1, 2025, we will no longer offer Get Going Basic, Standard, Premier or Diamond Single, Multi Trip, or Backpacker/Longstay policies. But don’t worry – we’ve made it easier than ever to find the right coverage for your travels! Our smart comparison tool will help you explore the best options across our trusted sister brands: Alpha, DOGTAG, Flexicover, Holidaysafe, Insurancewith, and Suretravel. Click here to take a look and start a new quote. If you have any questions or need assistance, please feel free to contact us here.

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  • Get covered in 2 minutes
  • 1,000's of medical conditions considered
  • £10m medical cover
  • 14 Day Cooling Off Period

Customer feedback plays a huge role in helping us to develop our products and services. If you have feedback, we would love to hear it. If you’d like to share your feedback, please do so using the form below – Looking forward to hearing from you!

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What our customers say

  • Ms Bowditch

    “Hi , I’m writing to let you know just how lovely your staff are. I had to phone yet again to alter my travel insurance due to the Corona virus, I spoke to a young lady called Monica this m...

    Ms Bowditch

  • Mr Phillips

    “Very satisfied, I will contact you before our next holiday which we hope to arrange in September.”

    Mr Phillips

  • Mr Reece

    “Had to change holiday date and all completed with ease with a quick phone call. At NO EXTRA cost what a nice change well done.”

    Mr Reece

  • Mrs Tullock

    “Unfortunately had to cancel cruise to Alaska due to husband’s sudden illness 6 days before due to go. Once I set the ball rolling for an insurance claim and received necessary document...

    Mrs Tullock

  • Mrs Arlett

    “I don’t normally leave feedback but after dealing with Paul I have to commend you on an excellent service. It was a pleasure to deal with a polite competent person who sorted out my qu...

    Mrs Arlett
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